Where an OTP is required
An OTP is a short code PayFlect sends by SMS to your registered phone number, or by email to your registered email. Each code works once and expires after a few minutes. You enter it on payflectweb.com before PayFlect continues.
PayFlect requires an OTP in these cases:
- New account. After you sign up, PayFlect sends an OTP to confirm the phone number or email belongs to you.
- Sign-in on a new device. The first time you sign in from a phone or browser PayFlect has not seen, you must enter an OTP.
- Password reset. Resetting a forgotten password requires an OTP sent to the account phone or email.
- Payments. Airtime, data, bill payments, and wallet transfers are held until you enter the OTP. Money does not move without that code.
- Account changes. Changing your phone number, email, or payout details requires an OTP on the current contact before the new one is saved.
PayFlect staff will never ask you to read an OTP aloud, forward it, or type it into a chat. Only enter the code on payflectweb.com.
Phishing
The official domain is payflectweb.com. Support email is mail@live.payflectweb.com and the phone number is 08061163188. If a site named Payflex asks for an OTP, it is not this product.